Refund & Cancellation Policy

Last updated: August 6, 2026

This policy applies to digital reports, report allowances, usage credits, lifetime plans, and subscriptions sold by Tensority, LLC through Raadsr.ai. Nothing here limits rights that cannot lawfully be waived.

1. Digital delivery

Products are delivered electronically. A report allowance or credit is added to the purchasing account after confirmed payment. A report is considered delivered when generation completes and the report becomes available in the account. No physical goods are shipped.

2. Eligible refunds

You may request a refund within 14 calendar days of purchase when one of the following applies:

• The purchased report has not been generated and the associated allowance or credit has not been consumed.
• You were charged more than once for the same intended purchase.
• A confirmed technical failure prevented delivery and we cannot restore the purchased access within a reasonable time.
• The charge was unauthorized, subject to reasonable identity and transaction verification.

3. Generally non-refundable items

A digital report is generally non-refundable after generation because the personalized digital content has been delivered. Consumed credits, used report allowances, partially used bundles, and elapsed subscription periods are also generally non-refundable. We may provide a full or partial refund when required by law or when a documented service failure materially reduced what was purchased.

4. Subscription cancellation

You may cancel automatic renewal at any time through available billing controls or by contacting support. Cancellation normally takes effect at the end of the current paid period, and access continues until then. We do not normally provide prorated refunds for an elapsed billing period. Canceling renewal does not automatically refund a prior charge.

5. How to request a refund

Use the direct support details on our Contact page. Include the account email, order date, product, payment receipt or transaction reference, and a short explanation. Do not send complete card numbers, security codes, assessment answers, or report content.

6. Review and payment timing

We review a complete request within 5 business days. If approved, we initiate the refund to the original payment method within 10 business days. Your bank or payment provider may need additional time to post the credit. A refund cannot usually be redirected to another payment method.

7. Disputes and contact

Please contact us first if you do not recognize a charge or believe the service was not delivered. This gives us a chance to locate the transaction, secure the account, and resolve the issue. This request does not prevent you from exercising rights available through your payment provider or applicable law.